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CANCELLATION POLICY

Unfortunately, for some time now we have been experiencing a high number of cancellations at short notice (under 24 hours). This has been placing strain upon our service provision capacity, particularly within the context of unprecedented demand for appointments. In light of this we are taking further steps to discourage last minute cancellations.
No show appointments and late cancellations (less than 24 hour’s notice) will be charged the relevant full session fee.
For appointments booked on Mondays we will require clients to let us know that they are cancelling by 5 pm on Fridays as our offices are unattended out of hours.
We are sorry for any inconvenience this may cause. We are hopeful that this change will help discourage last minute cancellations, and in turn enable us to deliver consistent and timely appointments for our clients and efficiently utilise available appointment slots and cater to the high demand for services. Cancellation fees will need to be paid before your next appointment with your psychologist.
Please keep in mind that all in-person appointments can be shifted to Telehealth (phone or video), even at the last minute. This can sometimes be a useful way to avoid unnecessarily cancelling a session. Please call reception on 8838 8687 to organise this.