Unfortunately, for some time now we have been experiencing a high number of cancellations at short notice (under 24 hours). This has been placing strain upon our service provision capacity, particularly within the context of unprecedented demand for appointments. In light of this we are taking further steps to discourage last minute cancellations.

Cancellation Policy

We are sorry for any inconvenience this may cause. We are hopeful that this change will help discourage last minute cancellations, and in turn enable us to deliver consistent and timely appointments for our clients and efficiently utilise available appointment slots and cater to the high demand for services. Cancellation fees will need to be paid before your next appointment with your psychologist.

We will apply our cancellation and non-attendance fee which will be the standard full session fee for appointments cancelled with less than 24 hour’s notice.

For appointments booked on Mondays we will require clients to let us know that they are cancelling by 5 pm on Fridays as our offices are unattended out of hours.

We are sorry for any inconvenience this may cause. We are hopeful that this change will help discourage last minute cancellations, and in turn enable us to deliver consistent and timely appointments for our clients and efficiently utilise available appointment slots and cater to the high demand for services. Cancellation fees will need to be paid before your next appointment with your psychologist.

Please keep in mind that all in-person appointments can be shifted to Telehealth (phone or video), even at the last minute. This can sometimes be a useful way to avoid unnecessarily cancelling a session. Please call reception on 8838 8687 to organise this.

Graham Psychology is committed to providing a safe and respectful workplace for all employees, contractors, and anyone who interacts with our practice. We believe that every person deserves to be treated with dignity and respect, and we have zero tolerance for any form of abuse, including stalking, harassment, discrimination, or bullying.

Definition of Abuse:

Abuse refers to any behaviour that is intended to harm, intimidate, or control another person. This includes physical, verbal, emotional, or sexual abuse, as well as unwanted behaviours that reduce an individual's autonomy or sense of security (eg. stalking). Abuse may also involve discrimination or harassment based on a person's race, gender, age, sexual orientation, religion, disability, or any other characteristic protected by law.

Expectations:

We expect all employees, contractors, and anyone who interacts with our practice to always behave in a respectful manner. Specifically, we expect:

- All employees and contractors will cooperate with investigations and provide accurate information to investigators.

- No form of aggression, abuse, stalking, harassment, discrimination, or bullying will be tolerated.

- All complaints of abuse will be taken seriously, and any reports of abuse will be thoroughly investigated.

- All employees and contractors will cooperate with investigations and provide accurate information to investigators.

- Retaliation against anyone who reports abuse or participates in an investigation will not be tolerated.

- All employees, contractors and clients will comply with our Respect and Zero Tolerance of Abuse Policy and with all applicable laws and regulations related to harassment and discrimination prevention.

Consequences:

Any employee or contractor who engages in aggression, abuse, stalking, harassment, discrimination, or bullying will be subject to disciplinary action, up to and including termination of employment or contract. Any client who engages in aggression, abuse, stalking, harassment, discrimination, or bullying will be asked to leave the premises/phone call terminated, will be liable for any relevant session fees and will not be able to book any further appointments with Graham Psychology. Any person who engages in criminal behaviour will be reported to the appropriate law enforcement authorities. We reserve the right to take legal action against any person who engages in aggression, abuse, stalking, harassment, discrimination, or bullying, and we will cooperate fully with any law enforcement investigations.

Reporting:

If you have experienced or witnessed any form of aggression, abuse, stalking, harassment, discrimination, or bullying, please report it immediately to management, a lead psychologist, or supervisor. If you are uncomfortable reporting to your direct manager, you may speak with any member of senior management. All reports will be investigated promptly, thoroughly, and impartially.

Our Admin Team Across Clinics

Malika

Admin

Yasmeen

Admin

Emily

Practice Manager

Nadia

Personal Assistant

Selena

Operations Coordinator

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​​Clinic Hours

9am - 5pm

Monday to Friday

Clinic Hours